Caring for your private holiday home when you're away
We want you to arrive to a home that feels welcoming rather than one that has been closed up for a period of time, with no surprises.
Or if you've left in rush, you can be safe in the knowledge that if something was left amiss, such as taps or lights being left on, we will see to it and rectify it within a short space of time.
Reviewing your heating settings
During our property checks, we review the heating settings for your upcoming needs so if you're arriving in the winter, you are not greeted by frosty rooms or frozen pipes.
We also look out for open windows or unlocked doors that may have been forgotten when your most recent guests, be they friends or family, left.
Finding your home as you would like it
When you visit, we make your stay that much easier by tweaking our property checks to make sure beds are made and the house is as you would like to find it upon arrival, whilst tidying up after departure.
We also make sure that any maintenance events, such as replacing fence panels, are completed before you next arrive at your property, so it doesn’t interfere with your holiday.
If any more significant concerns arise, such as damp patches on the ceilings, we will contact you immediately and arrange the necessary actions as preferred. This means you can arrive to a home that feels welcoming rather than one that has been closed up for a period of time.
Checking for storm (and mole!) damage
Knowing the nature of coastal weather from time to time, on our visits we check for damage in rough weather such as flooding or broken roof tiles.
Whether we do your gardening or not, we will also check that the lawn isn’t being damaged by moles, the leaves eaten by slugs or the fences brought down by a high winds.
Emergency call outs
When we’re not on site, we’re available 24/7 365 days of the year with a one-hour response time.
We register our contact details with the emergency services in relation to your property so that in the rare occurrence of an emergency concern in your absence we are available to get to your home quickly.
When the alarm sounds, we’re only too happy to meet the emergency services to find it’s a false alarm.
Looking after the unforeseen
On occasion, there are the things you couldn’t possibly have foreseen however, and we can take care of that too.
Take the time we found a baby adder setting up residence in the shower at a private home between owner visits and ensured it was safely removed. After all, it’s a marvellous and diverse wildlife we have here in Devon and Cornwall but you don’t necessarily want it in the bathroom!
Responding to faults
When our property management service is called on to manage a fault, we have prompt access to Pebbles’ handymen and an expert team of technicians, offering skills such as carpentry, tiling and decorating. We also have a valued network of trade specialists such as electricians and plumbers, who are selected annually for the quality of their work and speed of response.
Of course our property managers know their limits and when a task requires more than a prompt response or a quick fix, they turn to the Refurbishment Project Manager, who works week-in week-out with our technicians and network of tradespeople, along with surveyors, engineers and architects as required, to provide dependable property improvements.
